Frequently Asked Questions
Check out some of the questions we usually get
Shipping times for Canada
The shipping time for Canada varies from 4 to 7 business days, depending on the province you live in. If the estimated delivery time has been surpassed and you still haven't received your order, please allow up to 3-5 extra business days.
Shipping Times for EU countries
- Albania: 7-13 business days
- Andorra: 3-4 business days
- Austria: 4-6 business days
- Belarus: 8-14 business days
- Belgium: 4-6 business days
- Bosnia and Herzegovina: 8-14 business days
- Bulgaria: 6-10 business days
- Croatia: 5-10 business days
- Cyprus: 5-15 business days
- Czech Republic: 6-15 business days
- Denmark: 5-10 business days
- Estonia: 2-4 business days
- Finland: 8-10 business days
- France: 2-4 business days
- Germany: 5-12 business days
- Greece: 6-15 business days
- Hungary: 7-12 business days
- Iceland: 7-9 business days
- Ireland: 7-10 business days
- Italy: 5-12 business days
- Latvia: 2-6 business days
- Liechtenstein: 5-7 business days
- Lithuania: 2-6 business days
- Luxembourg: 5-15 business days
- Malta: 4-6 business days
- Monaco: 5-7 business days
- Montenegro: 10-25 business days
- Netherlands: 4-8 business days
- Norway: 8-12 business days
- Poland: 5-10 business days
- Portugal: 3-5 business days
- Republic of Moldova: 8-11 business days
- Republic of North Macedonia: 8-11 business days
- Romania: 7-9 business days
- Russian Federation: 10-25 business days
- San Marino: 7-12 business days
- Serbia: 8-10 business days
- Slovakia: 5-10 business days
- Slovenia: 7-12 business days
- Spain: 2-5 business days
- Sweden: 6-15 business days
- Switzerland: 6-10 business days
- Turkey: 8-11 business days
- Ukraine: 6-15 business days
- United Kingdom: 5-7 business days
- Vatican City: 10-25 business days
If the estimated delivery time has been surpassed and you still haven't received your order, please allow up to 3-5 extra business days.
Shipping times for US states
The shipping time for United States varies from 3 to 7 business days, depending on the state you live in. If the estimated delivery time has been surpassed and you still haven't received your order, please allow up to 3-5 extra business days.
Shipping times for the rest of the world
The shipping time for the rest of the world varies from 7 to 14 business days, depending on the country you live in. If the estimated delivery time has been surpassed and you still haven't received your order, please allow up to 3-5 extra business days.
Due to COVID-19 restrictions, we cannot ship to the following countries or territories currently:
- Angola
- Brunei
- Central African Republic
- Chad
- French Guiana
- French Polynesia
- Guadeloupe
- Laos
- Liberia
- Martinique
- Mauritius
- Mongolia
- Myanmar
- Republic of the Congo
- Reunion Island
- Samoa
- Seychelles
- Sierra Leone
- South Sudan
- Tajikistan
- Timor-Leste
- Turkmenistan
- Yemen
Contact us if you want to gain an approximation for the shipping duration to a country which you bought from and is not listed above.
Can i change my order?
We’re unable to make any changes to your order once you’ve hit the ‘place your order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
Can i exchange my item(s)?
We currently don't offer exchanges. We are only offering refunds if the order meets the criterias mentioned in the refund policy, so that the process remains easy to manage for both you and us.
I've received a faulty item
Oh no! Please send us the following info so that we can solve this as quickly as possible:
- Your Order Number
- Item Name
- Photos that show the fault as clearly as possible
- Full-length photo of the item
- The Neverover logo and label
Make sure you keep the order until we've been in touch and decided what to do so that you remain eligible for a full refund.
I am missing an item from my order
If you are missing an item from your order, please contact us immediately with the following information:
- Your order number
- The item you didn’t receive, and or the name of the item that you’ve received in its place.
- A clear photograph of the item you have received, including the logo on it.
Upon receiving the information above, we’ll get back to you as soon as possible.
I've received a wrong item(s)
If you’ve accidentally received an item that doesn’t match your order, please contact us immediately with the following information:
- Your order number
- The item you didn’t receive, and or the name of the item that you’ve received in its place.
- A clear photograph of the item you have received, including the logo on it.
Upon receiving the information above, we’ll get back to you as soon as possible.
Can i exchange my item(s)?
We currently don't offer exchanges. We are only offering refunds if the order meets the criterias mentioned in the refund policy, so that the process remains easy to manage for both you and us.
How long does it take to get the refund?
Are you still waiting for the refund? We're sorry if it takes too long, we've all been there unfortunately... we know how annoying this can be. Typically, it takes 5 to 7 business days, but epending on the courier & country your order is being returned with, it can take up to 14 working days to be delivered and processed. No worries, rest assured you'll get your refund anyway!
Return policy
Products must be returned within 30 days of receiving your order.
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it).
We only offer refunds onto the original payment method used to make the order.
Exchanges are not part of our returns policy.
Anything accidentally or incorrectly returned our way will be the responsibility of the sender, not ours.
The shipping cost for returning the product(s) is supported by the customer.